Return & Refund Policy

At Miwiko, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition in which you received it.

• The item must be returned in its original packaging whenever possible.

• You must provide your order number or proof of purchase.

• Items that have been damaged, used, washed, or altered may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at:

miwikoclients@gmail.com

Please include your order number and explain the reason for your return. If your product is damaged or defective, please include clear photos of the item.

Once we review your request, we will provide you with the return instructions if your return is approved.

Please do not send your order back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the item is defective, damaged, or we sent you the wrong product, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving an incorrect or defective item, Miwiko will cover the reasonable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact time may vary depending on your bank or payment provider.

Original shipping costs are generally non-refundable, unless the return is the result of an error on our part or the product arrived damaged or defective.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at miwikoclients@gmail.com within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review the issue and, when appropriate, provide a replacement or full refund.

Exchanges

We currently do not guarantee direct exchanges. If you need a different product, size, or variant, please contact us at miwikoclients@gmail.com and we will review the available options.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or damaged after delivery

• Items without their original packaging when the packaging is necessary for resale

• Items marked as final sale

• Gift cards or other non-returnable products, where applicable

Late or Missing Refunds

If you have not received your refund after the stated processing period, please first check your bank account or contact your payment provider.

If you still have not received your refund, contact us at:

miwikoclients@gmail.com

Order Cancellations

Because our orders may be processed shortly after purchase, cancellation requests must be submitted as soon as possible.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In this case, you may request a return in accordance with our return policy.

Shipping Times

Orders are generally delivered within 5–10 business days after shipment, although delivery times may vary depending on the destination, carrier, customs, holidays, or other circumstances outside our control.

Shipping delays do not automatically qualify an order for a refund.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Miwiko
Email: miwikoclients@gmail.com

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page.